Returns.
How returns work.
14-day returns
You can change your mind about an unused pot. Tell us within 14 days of delivery, then bring it back within 14 days of telling us. It must be returned to the location we give you at the point of delivery. You cover any cost of getting it there.
How the pots are meant to look
No two pots ever look exactly the same, and we choose each one to a high standard. The look is meant to be rough and brutalist, to bring out the beauty and delicacy of the plant. These marks and differences are part of the design, not faults.
Checking your pot at delivery
Please check your pot when we deliver it, so that anything wrong can be assessed there and then.
Plants
Plants, and pots already planted with plants, cannot be returned or refunded.
How to start a return
Message @livingform_cy on Instagram with your order number and a sentence about the return. No special form to fill in.
Refunds
We refund within 7 working days of receiving the pot, to the original card via Stripe. The funds usually land within 3 to 5 working days of refund, depending on your bank.
Your legal rights
Nothing on this page affects your legal rights if an item is faulty or not as described.
Contact
Anything you would like to ask: @livingform_cy on Instagram. See also our delivery page and terms.